> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sahut.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels in Sahut: Connecting Your Messaging Platforms

> Understand what channels are in Sahut, which platforms are supported, and how channel settings control messaging behavior for your team.

A channel in Sahut is a connection to a messaging platform — such as WhatsApp, email, or Instagram — through which your customers reach you. Each channel you connect routes incoming messages into your Sahut inbox.

## Supported channels

Sahut currently supports the following channels:

| Channel                | Type         | Notes                                          |
| ---------------------- | ------------ | ---------------------------------------------- |
| **WhatsApp Business**  | Messaging    | Requires a WhatsApp Business API account       |
| **Email**              | Email        | Connect any email address via SMTP/IMAP        |
| **Instagram Direct**   | Social media | Requires a connected Facebook Business account |
| **Facebook Messenger** | Social media | Requires a Facebook Page                       |
| **Telegram**           | Messaging    | Connect via Telegram Bot API                   |
| **Live Chat**          | Web widget   | Embeddable chat widget for your website        |

<Note>Channel availability may vary by plan. Check your workspace's **Settings → Channels** page to see which channels are available on your current plan.</Note>

## Channel settings

Each channel has its own settings that control how messages are received and displayed:

| Setting             | Description                                                                 |
| ------------------- | --------------------------------------------------------------------------- |
| **Display name**    | The name shown in your inbox for this channel                               |
| **Auto-assignment** | Automatically assign new conversations from this channel to a team or agent |
| **Working hours**   | Override workspace business hours for this specific channel                 |
| **Auto-reply**      | Send an automatic first response to new conversations                       |
| **Away message**    | Message sent when a customer contacts you outside business hours            |

To access channel settings:

1. Go to **Settings → Channels**
2. Click the channel you want to configure
3. Update the settings and click **Simpan** (Save)

## How channels affect conversations

* Each conversation in Sahut is tied to a single channel. A customer who messages you on WhatsApp and also emails you will have two separate conversations (which you can merge into their contact profile).
* The channel icon is shown in the inbox so agents instantly know which platform to reply through.
* Replies you send from Sahut are delivered through the same channel the customer used — you cannot switch channels mid-conversation from the inbox.

## Adding and removing channels

To add a new channel, see [Connecting Channels](/guides/connecting-channels).

To remove a channel:

1. Go to **Settings → Channels**
2. Click the channel
3. Scroll to the bottom and click **Hapus Channel** (Remove Channel)

<Warning>Removing a channel disconnects it from Sahut. Existing conversations and their history are preserved, but no new messages will be received from that channel.</Warning>