> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sahut.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts in Sahut: Managing Your Customer Profiles

> Learn how Sahut stores customer profiles, how contacts are auto-created from conversations, and how to organize them with tags and custom fields.

A contact in Sahut is a customer profile that stores identifying information and links to all conversations that customer has had with your team. Contacts are created automatically when a new customer messages you for the first time, or you can create them manually.

## What a contact includes

Each contact profile contains:

| Field             | Description                                                          |
| ----------------- | -------------------------------------------------------------------- |
| **Name**          | Customer's name (auto-filled from WhatsApp or email where available) |
| **Phone**         | Phone number (auto-filled from WhatsApp)                             |
| **Email**         | Email address                                                        |
| **Company**       | Company name (optional)                                              |
| **Location**      | City or country (optional)                                           |
| **Tags**          | Labels for organizing contacts (e.g., `vip`, `prospect`)             |
| **Custom fields** | Any additional data your business needs                              |
| **Conversations** | Full history of all conversations with this contact                  |
| **Notes**         | Private notes about this contact visible to your team                |

## How contacts are created

**Automatically**: When a customer sends your first message on any connected channel, Sahut creates a contact using the information available from that channel (for example, the WhatsApp display name and phone number).

**Manually**: Go to **Contacts → Tambah Kontak** (Add Contact) and fill in the fields.

**Via API**: Use the [Contacts API](/api/contacts) to create or update contacts programmatically from your CRM or other systems.

**Via import**: Go to **Contacts → Import** and upload a CSV file to bulk-import contacts.

## Searching and filtering contacts

Use the search bar at the top of the Contacts page to find contacts by name, phone number, or email.

Use **Filter** to narrow contacts by:

* Tags
* Assigned agent or team
* Custom field values
* Date created or last seen

## Tags

Tags let you group contacts into categories — for example, `pelanggan-vip` (VIP customer), `prospek` (prospect), or `reseller`. A contact can have multiple tags.

To add a tag to a contact:

1. Open the contact profile
2. Click **Tambah Tag** (Add Tag)
3. Type to search existing tags or create a new one
4. Press **Enter** to apply

## Custom fields

If Sahut's default fields don't cover all the data your business needs, you can create custom fields — for example, an Order ID, customer tier, or subscription expiry date.

To create custom fields:

1. Go to **Settings → Custom Fields**
2. Click **Tambah Field** (Add Field)
3. Enter the field name, choose a type (Text, Number, Date, or Checkbox), and save

Custom field values appear in the contact profile and can be set manually or via the API.

## Merging duplicate contacts

If the same customer has reached you through different channels, Sahut may have created separate contact profiles for them. You can merge duplicates:

1. Open one of the contact profiles
2. Click **...** → **Gabungkan Kontak** (Merge Contact)
3. Search for the duplicate contact
4. Confirm the merge

After merging, all conversations are combined into a single contact profile.