> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sahut.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Notification Settings in Sahut

> Control how and when Sahut notifies you about new conversations, mentions, and assignments via in-app alerts, email, and browser push notifications.

Sahut can notify you through three channels: **in-app** alerts, **email**, and **browser push notifications**. Each agent controls their own notification preferences — they are personal, not workspace-wide.

## Accessing notification settings

Click your avatar in the bottom-left corner → **Profil Saya** (My Profile) → **Notifikasi** (Notifications).

## Notification types

| Event                     | Description                                                    |
| ------------------------- | -------------------------------------------------------------- |
| **New conversation**      | A new conversation is created (unassigned or assigned to you)  |
| **Conversation assigned** | A conversation is assigned to you or your team                 |
| **New message**           | A new customer reply in a conversation you're participating in |
| **Mention**               | Someone @mentions you in an internal note                      |

## Notification channels

For each event, you can enable or disable notifications on each channel:

| Channel          | Description                                                  |
| ---------------- | ------------------------------------------------------------ |
| **In-app**       | Badge count and notification bell in the Sahut sidebar       |
| **Email**        | Email to your registered address                             |
| **Browser push** | Desktop notification from your browser (requires permission) |

<Note>Browser push notifications only work when Sahut is open in a browser tab. For persistent notifications when your computer is locked, use email notifications instead.</Note>

## Enabling browser push notifications

1. Go to your notification settings
2. Toggle on **Browser Push**
3. When your browser asks for permission, click **Allow**

If you accidentally clicked **Block**, you'll need to re-enable notifications in your browser settings:

* **Chrome**: Address bar → lock icon → Notifications → Allow
* **Firefox**: Address bar → shield icon → Permissions → Notifications
* **Safari**: Safari menu → Settings for This Website → Notifications → Allow

## Email notification digest

Instead of individual email alerts, you can choose to receive a **digest** — a summary email at a set frequency:

* Immediately (default)
* Every hour
* Every 8 hours
* Daily at 8:00 AM (workspace timezone)

To change the digest frequency, go to notification settings and select your preferred frequency under **Email Digest**.

## Muting a conversation

If you're watching a conversation but don't want notifications for it, mute it:

1. Open the conversation
2. Click the **...** menu in the top-right
3. Select **Bisukan** (Mute)

You'll still see the conversation in your inbox, but you won't receive notifications for new messages in it.