> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sahut.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace Settings in Sahut

> Configure your Sahut workspace settings: business name, timezone, language, business hours, custom contact attributes, and billing plan.

Workspace settings control global behavior for your entire team. You need **Admin** role to change workspace settings. Go to **Settings → Workspace** to access these options.

## General settings

| Setting           | Description                                                            |
| ----------------- | ---------------------------------------------------------------------- |
| **Business Name** | The name shown in the inbox header and used in notifications           |
| **Timezone**      | All business hours, reports, and scheduled messages use this timezone  |
| **Language**      | Interface language: Bahasa Indonesia or English                        |
| **Website**       | Optional — your company's website URL                                  |
| **Description**   | Short description of your business (used in some auto-reply templates) |

Click **Simpan** (Save) after making changes.

## Business hours

Business hours define when your team is available. Sahut uses business hours for:

* Triggering out-of-office auto-replies when customers message outside your schedule
* Calculating accurate response-time metrics in reports (time outside business hours is excluded)
* Automation conditions (e.g., "outside business hours" trigger)

To configure business hours:

1. Go to **Settings → Workspace → Jam Kerja** (Business Hours)
2. Toggle each day on or off
3. For active days, set the **Start** and **End** time
4. Click **Simpan** (Save)

<Tip>Individual channels can override workspace business hours. This lets you set different availability for each channel — for example, WhatsApp available 7 days a week while email is weekdays only.</Tip>

## Custom attributes

Custom attributes let you capture additional data about contacts and conversations beyond the default fields. For example, you might track a customer's subscription plan or their order number.

### Contact attributes

1. Go to **Settings → Custom Attributes → Kontak** (Contacts)
2. Click **Tambah Atribut** (Add Attribute)
3. Enter a name (e.g., "Nomor Pesanan") and choose a type: Text, Number, Date, or Checkbox
4. Save

The attribute will appear in every contact's profile sidebar and can be set manually or via the [Contacts API](/api/contacts).

### Conversation attributes

Conversation attributes work the same way but are scoped to individual conversations — useful for tracking things like ticket category or escalation level.

## Billing and plan

To view or change your subscription:

1. Go to **Settings → Billing**
2. See your current plan, usage (number of agents, conversations this month), and next billing date
3. Click **Upgrade Plan** to move to a higher tier or add more agents

For billing questions, contact [support@sahut.id](mailto:support@sahut.id).