> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sahut.id/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions about Sahut

> Answers to common questions about Sahut pricing, WhatsApp Business API, data privacy, limits, and how to get the most from the platform.

Find answers to the most common questions about using Sahut. For issues not covered here, see [Troubleshooting](/troubleshooting) or contact [support@sahut.id](mailto:support@sahut.id).

<AccordionGroup>
  <Accordion title="Do I need a WhatsApp Business API account to use Sahut?">
    Yes, to connect WhatsApp to Sahut you need access to the **WhatsApp Business API** — this is different from the regular WhatsApp Business app. The API version is required for multi-agent inbox use.

    You can get API access through:

    * **Meta directly** via Meta Business Manager (free, but requires business verification)
    * **A Business Solution Provider (BSP)** such as Qontak, Wati, or Zixflow (faster setup, may have additional costs)

    Once you have API credentials, follow the [WhatsApp connection guide](/guides/connecting-channels#whatsapp-business) to link it to Sahut.
  </Accordion>

  <Accordion title="Can multiple agents reply to the same conversation?">
    Only one agent can type and send a reply at a time, but multiple agents can view the same conversation simultaneously. Agents use **internal notes** to coordinate without the customer seeing the discussion.

    To prevent two agents from accidentally replying to the same conversation, assign it to one agent. Once assigned, other agents can still see and comment via internal notes, but they'll know the conversation has an owner.
  </Accordion>

  <Accordion title="How many channels can I connect?">
    The number of channels you can connect depends on your plan. Check **Settings → Billing** to see your current plan's channel limit. Most plans allow multiple connections of the same channel type — for example, two WhatsApp numbers and three email addresses.
  </Accordion>

  <Accordion title="Is customer data stored in Indonesia?">
    Sahut processes and stores data in accordance with Indonesian data protection regulations. For specific questions about data residency and compliance for your use case, contact [support@sahut.id](mailto:support@sahut.id).
  </Accordion>

  <Accordion title="Can I export my conversation history?">
    Yes. Admins can export conversation data from **Settings → Reports → Export**. You can export conversations as CSV for a selected date range and filter by channel or agent.

    Contact data can be exported from **Contacts → Export**.
  </Accordion>

  <Accordion title="What happens if I exceed my plan's conversation limit?">
    If you reach your monthly conversation limit, Sahut will notify you by email and in-app. You can:

    * Upgrade to a higher plan immediately from **Settings → Billing**
    * Purchase a conversation top-up (if available on your plan)

    New conversations will not be blocked immediately, but you'll be charged for overages at the end of the billing cycle according to your plan's overage rate.
  </Accordion>

  <Accordion title="Can I use Sahut's API to send proactive WhatsApp messages?">
    Yes, but only using approved **WhatsApp Message Templates**. WhatsApp rules require businesses to use pre-approved templates for proactive (outbound) messages to customers who haven't messaged you in the last 24 hours.

    See the [Messages API](/api/messages) for how to send template messages via the API. To create and submit templates for approval, do this in your Meta Business Manager account.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    To cancel, go to **Settings → Billing → Batalkan Langganan** (Cancel Subscription). Your workspace will remain active until the end of your current billing period. After that, your workspace will be downgraded to the free tier (if available) or deactivated.

    Contact [support@sahut.id](mailto:support@sahut.id) if you need assistance with cancellation or want to discuss your options.
  </Accordion>

  <Accordion title="Does Sahut have a mobile app?">
    Sahut is optimized for desktop browsers. A mobile-friendly web interface is available at [app.sahut.id](https://app.sahut.id) from your phone's browser. For the best experience, use Sahut on a desktop or laptop.
  </Accordion>

  <Accordion title="How do I switch between multiple workspaces?">
    If you're a member of more than one Sahut workspace (for example, you manage accounts for multiple businesses), click your workspace name in the bottom-left corner of the sidebar and select **Ganti Workspace** (Switch Workspace) to see and switch between your workspaces.
  </Accordion>
</AccordionGroup>