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After creating your Sahut account, take a few minutes to configure your workspace properly. A well-configured workspace helps your team respond faster and gives customers a more consistent experience.

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Your profile

Your profile controls how you appear to teammates inside Sahut. Customers do not see your profile name directly unless you include it in message templates. To update your profile:
  1. Click your avatar in the bottom-left corner of the sidebar
  2. Select Profil Saya (My Profile)
  3. Update your Name, Email, and optionally upload a Photo
  4. Click Simpan (Save)

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Workspace settings

Workspace settings control how Sahut behaves for your entire team. Only Admin users can change workspace settings. To open workspace settings, go to Settings → Workspace.

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Business name and timezone

Set your business name and timezone so that business hours, reports, and scheduled messages use the correct local time.

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Business hours

Define when your team is available to respond. Sahut uses business hours to:
  • Show an “outside business hours” auto-reply to customers who message outside your schedule
  • Calculate response time metrics accurately in reports
To set business hours:
  1. Go to Settings → Workspace → Business Hours
  2. Toggle on each day your team is available
  3. Set the Start and End time for each active day
  4. Click Simpan (Save)
If you leave business hours unset, Sahut treats your team as available 24/7 for reporting purposes.

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Managing team members

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Invite a team member

  1. Go to Settings → Team
  2. Click Undang Anggota (Invite Member)
  3. Enter the team member’s email address
  4. Select their role: Agent, Supervisor, or Admin
  5. Click Kirim Undangan (Send Invitation)
The invited member receives an email with a link to join your workspace. The link expires after 48 hours.

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Roles and permissions

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Remove a team member

  1. Go to Settings → Team
  2. Find the team member and click the … menu next to their name
  3. Select Hapus (Remove)
Removing a member does not delete their conversation history. Any open conversations assigned to them will move to Unassigned.

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Security

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Change your password

  1. Go to Profil Saya (My Profile)
  2. Scroll to the Keamanan (Security) section
  3. Click Ganti Password (Change Password)
  4. Enter your current password, then your new password twice
  5. Click Simpan (Save)

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Two-factor authentication

Sahut supports two-factor authentication (2FA) using an authenticator app such as Google Authenticator or Authy. To enable 2FA:
  1. Go to Profil Saya → Keamanan
  2. Click Aktifkan 2FA (Enable 2FA)
  3. Scan the QR code with your authenticator app
  4. Enter the 6-digit code to confirm setup
Save your backup codes when you enable 2FA. If you lose access to your authenticator app and don’t have backup codes, you will be locked out of your account.