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Documentation Index

Fetch the complete documentation index at: https://docs.sahut.id/llms.txt

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Find answers to the most common questions about using Sahut. For issues not covered here, see Troubleshooting or contact support@sahut.id.
Yes, to connect WhatsApp to Sahut you need access to the WhatsApp Business API — this is different from the regular WhatsApp Business app. The API version is required for multi-agent inbox use.You can get API access through:
  • Meta directly via Meta Business Manager (free, but requires business verification)
  • A Business Solution Provider (BSP) such as Qontak, Wati, or Zixflow (faster setup, may have additional costs)
Once you have API credentials, follow the WhatsApp connection guide to link it to Sahut.
Only one agent can type and send a reply at a time, but multiple agents can view the same conversation simultaneously. Agents use internal notes to coordinate without the customer seeing the discussion.To prevent two agents from accidentally replying to the same conversation, assign it to one agent. Once assigned, other agents can still see and comment via internal notes, but they’ll know the conversation has an owner.
The number of channels you can connect depends on your plan. Check Settings → Billing to see your current plan’s channel limit. Most plans allow multiple connections of the same channel type — for example, two WhatsApp numbers and three email addresses.
Sahut processes and stores data in accordance with Indonesian data protection regulations. For specific questions about data residency and compliance for your use case, contact support@sahut.id.
Yes. Admins can export conversation data from Settings → Reports → Export. You can export conversations as CSV for a selected date range and filter by channel or agent.Contact data can be exported from Contacts → Export.
If you reach your monthly conversation limit, Sahut will notify you by email and in-app. You can:
  • Upgrade to a higher plan immediately from Settings → Billing
  • Purchase a conversation top-up (if available on your plan)
New conversations will not be blocked immediately, but you’ll be charged for overages at the end of the billing cycle according to your plan’s overage rate.
Yes, but only using approved WhatsApp Message Templates. WhatsApp rules require businesses to use pre-approved templates for proactive (outbound) messages to customers who haven’t messaged you in the last 24 hours.See the Messages API for how to send template messages via the API. To create and submit templates for approval, do this in your Meta Business Manager account.
To cancel, go to Settings → Billing → Batalkan Langganan (Cancel Subscription). Your workspace will remain active until the end of your current billing period. After that, your workspace will be downgraded to the free tier (if available) or deactivated.Contact support@sahut.id if you need assistance with cancellation or want to discuss your options.
Sahut is optimized for desktop browsers. A mobile-friendly web interface is available at app.sahut.id from your phone’s browser. For the best experience, use Sahut on a desktop or laptop.
If you’re a member of more than one Sahut workspace (for example, you manage accounts for multiple businesses), click your workspace name in the bottom-left corner of the sidebar and select Ganti Workspace (Switch Workspace) to see and switch between your workspaces.