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Workspace settings control global behavior for your entire team. You need Admin role to change workspace settings. Go to Settings → Workspace to access these options.

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General settings

Click Simpan (Save) after making changes.

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Business hours

Business hours define when your team is available. Sahut uses business hours for:
  • Triggering out-of-office auto-replies when customers message outside your schedule
  • Calculating accurate response-time metrics in reports (time outside business hours is excluded)
  • Automation conditions (e.g., “outside business hours” trigger)
To configure business hours:
  1. Go to Settings → Workspace → Jam Kerja (Business Hours)
  2. Toggle each day on or off
  3. For active days, set the Start and End time
  4. Click Simpan (Save)
Individual channels can override workspace business hours. This lets you set different availability for each channel — for example, WhatsApp available 7 days a week while email is weekdays only.

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Custom attributes

Custom attributes let you capture additional data about contacts and conversations beyond the default fields. For example, you might track a customer’s subscription plan or their order number.

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Contact attributes

  1. Go to Settings → Custom Attributes → Kontak (Contacts)
  2. Click Tambah Atribut (Add Attribute)
  3. Enter a name (e.g., “Nomor Pesanan”) and choose a type: Text, Number, Date, or Checkbox
  4. Save
The attribute will appear in every contact’s profile sidebar and can be set manually or via the Contacts API.

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Conversation attributes

Conversation attributes work the same way but are scoped to individual conversations — useful for tracking things like ticket category or escalation level.

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Billing and plan

To view or change your subscription:
  1. Go to Settings → Billing
  2. See your current plan, usage (number of agents, conversations this month), and next billing date
  3. Click Upgrade Plan to move to a higher tier or add more agents
For billing questions, contact support@sahut.id.