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Documentation Index

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Sahut is a customer communication platform built for Indonesian businesses that need to manage high volumes of customer messages across multiple channels. Instead of switching between WhatsApp, email, and social media apps, your entire team works from one shared inbox — making it easy to respond quickly, stay organized, and never lose track of a conversation.

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What Sahut does

Sahut connects to the messaging channels your customers already use and routes all incoming messages into a unified inbox. Your team can:
  • See all conversations in one place — WhatsApp, email, Instagram, and more, side by side
  • Assign conversations to the right team member automatically or manually
  • Collaborate on replies with internal notes and mentions, without the customer seeing
  • Automate responses with rule-based triggers and chatbot flows
  • Track contact history so every team member knows the full context of a customer relationship

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Who Sahut is for

Sahut is designed for businesses of all sizes — from small online shops to enterprise customer service teams — that communicate with their customers over multiple digital channels.

Quick Start

Create your account and set up your first channel in under 10 minutes.

Core Concepts

Understand how conversations, contacts, and channels work.

Connect Channels

Link WhatsApp, email, and social media to your inbox.

API Reference

Integrate Sahut programmatically with our REST API.

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Key features

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Unified inbox

All customer messages from every connected channel appear in one inbox. Filter by channel, status, or assigned agent to stay focused.

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Team collaboration

Assign conversations, leave internal notes, and @mention teammates — all without the customer seeing the behind-the-scenes discussion.

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Contact management

Every contact in Sahut has a profile that tracks their conversation history, tags, and custom fields. Know your customers before you reply.

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Automation

Set up auto-replies for common questions, create routing rules to assign conversations automatically, and build chatbot flows to handle messages 24/7.

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Analytics

Monitor response times, resolution rates, and team performance to continuously improve your customer service.