A channel in Sahut is a connection to a messaging platform — such as WhatsApp, email, or Instagram — through which your customers reach you. Each channel you connect routes incoming messages into your Sahut inbox.Documentation Index
Fetch the complete documentation index at: https://docs.sahut.id/llms.txt
Use this file to discover all available pages before exploring further.
Supported channels
Sahut currently supports the following channels:| Channel | Type | Notes |
|---|---|---|
| WhatsApp Business | Messaging | Requires a WhatsApp Business API account |
| Connect any email address via SMTP/IMAP | ||
| Instagram Direct | Social media | Requires a connected Facebook Business account |
| Facebook Messenger | Social media | Requires a Facebook Page |
| Telegram | Messaging | Connect via Telegram Bot API |
| Live Chat | Web widget | Embeddable chat widget for your website |
Channel availability may vary by plan. Check your workspace’s Settings → Channels page to see which channels are available on your current plan.
Channel settings
Each channel has its own settings that control how messages are received and displayed:| Setting | Description |
|---|---|
| Display name | The name shown in your inbox for this channel |
| Auto-assignment | Automatically assign new conversations from this channel to a team or agent |
| Working hours | Override workspace business hours for this specific channel |
| Auto-reply | Send an automatic first response to new conversations |
| Away message | Message sent when a customer contacts you outside business hours |
- Go to Settings → Channels
- Click the channel you want to configure
- Update the settings and click Simpan (Save)
How channels affect conversations
- Each conversation in Sahut is tied to a single channel. A customer who messages you on WhatsApp and also emails you will have two separate conversations (which you can merge into their contact profile).
- The channel icon is shown in the inbox so agents instantly know which platform to reply through.
- Replies you send from Sahut are delivered through the same channel the customer used — you cannot switch channels mid-conversation from the inbox.
Adding and removing channels
To add a new channel, see Connecting Channels. To remove a channel:- Go to Settings → Channels
- Click the channel
- Scroll to the bottom and click Hapus Channel (Remove Channel)