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A channel in Sahut is a connection to a messaging platform — such as WhatsApp, email, or Instagram — through which your customers reach you. Each channel you connect routes incoming messages into your Sahut inbox.

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Supported channels

Sahut currently supports the following channels:
Channel availability may vary by plan. Check your workspace’s Settings → Channels page to see which channels are available on your current plan.

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Channel settings

Each channel has its own settings that control how messages are received and displayed: To access channel settings:
  1. Go to Settings → Channels
  2. Click the channel you want to configure
  3. Update the settings and click Simpan (Save)

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How channels affect conversations

  • Each conversation in Sahut is tied to a single channel. A customer who messages you on WhatsApp and also emails you will have two separate conversations (which you can merge into their contact profile).
  • The channel icon is shown in the inbox so agents instantly know which platform to reply through.
  • Replies you send from Sahut are delivered through the same channel the customer used — you cannot switch channels mid-conversation from the inbox.

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Adding and removing channels

To add a new channel, see Connecting Channels. To remove a channel:
  1. Go to Settings → Channels
  2. Click the channel
  3. Scroll to the bottom and click Hapus Channel (Remove Channel)
Removing a channel disconnects it from Sahut. Existing conversations and their history are preserved, but no new messages will be received from that channel.