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Sahut can connect to other tools in your business stack — from CRMs and e-commerce platforms to custom internal systems. Connections range from native one-click integrations to custom API-based setups.

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Native integrations

Native integrations are built directly into Sahut and require no code to set up. Find them under Settings → Integrations.

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Shopify

Connect your Shopify store to view a customer’s order history directly inside their Sahut contact profile. When an agent opens a conversation, they see the customer’s recent orders without leaving Sahut. To connect Shopify:
  1. Go to Settings → Integrations → Shopify
  2. Enter your Shopify store URL (e.g., your-store.myshopify.com)
  3. Click Hubungkan (Connect) — you’ll be redirected to Shopify to authorize
  4. After authorizing, return to Sahut and click Simpan (Save)

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Zapier

Use Zapier to connect Sahut to hundreds of apps without writing code. Trigger Zaps when a conversation is created or resolved, or send data into Sahut from other apps. To connect Zapier:
  1. Go to Settings → Integrations → Zapier
  2. Copy your API Key
  3. In Zapier, search for “Sahut” and use the API key to authenticate
Available Zapier triggers:
  • New conversation created
  • Conversation resolved
  • New message received
  • Contact created
Available Zapier actions:
  • Create contact
  • Send message to conversation
  • Add label to conversation

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Webhook

Set up webhooks to send real-time events to any URL — your own server, a cloud function, or a no-code tool. See the Webhooks API reference for event types and payload formats.

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Custom integrations via API

For deeper integrations, use the Sahut REST API to build custom connections:
  • Sync contacts from your CRM into Sahut using the Contacts API
  • Send proactive messages to start conversations from your system using the Conversations API
  • Read conversation history to feed data into your analytics or BI tools
  • Build a chatbot that responds to customer messages automatically
See API Authentication to get your API key and start making requests.

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Managing your API keys

You can generate and revoke API keys from Settings → Integrations → API Keys. Each key has a label so you can identify which integration uses it. If a key is compromised, revoke it immediately and generate a new one.
Treat API keys like passwords. Never expose them in client-side code or public repositories. Store them in environment variables or a secrets manager.