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Documentation Index

Fetch the complete documentation index at: https://docs.sahut.id/llms.txt

Use this file to discover all available pages before exploring further.

This guide walks you through setting up Sahut from scratch. By the end, you’ll have a working inbox with at least one messaging channel connected, and your team ready to respond to customers.
1

Create your account

Go to sahut.id and click Daftar (Sign Up). Enter your name, email address, and a password.After signing up, you’ll receive a verification email. Click the link in the email to activate your account.
Use your business email address so teammates can recognize your account when you invite them later.
2

Set up your workspace

When you first log in, Sahut will prompt you to create a workspace. A workspace is your team’s shared environment — it holds your inbox, contacts, and settings.
  1. Enter your Business Name (this appears in your inbox and outgoing messages)
  2. Select your Industry (optional, used for setup recommendations)
  3. Click Buat Workspace (Create Workspace)
You can update these details later in Workspace Settings.
3

Connect your first channel

After creating your workspace, Sahut will guide you to connect a channel. A channel is a messaging platform your customers use to reach you — such as WhatsApp, email, or Instagram.Select the channel you want to connect and follow the on-screen instructions. See Connecting Channels for detailed steps for each platform.
You need admin access to your WhatsApp Business account or email address to complete the connection.
4

Invite your team

Go to Settings → Team and click Undang Anggota (Invite Member). Enter your teammates’ email addresses and assign them a role:
  • Agent — Can view and reply to conversations assigned to them
  • Supervisor — Can view all conversations and reassign them
  • Admin — Full access to settings, channels, and team management
Invited members will receive an email with a link to join your workspace.
5

Reply to your first conversation

Once a channel is connected, incoming messages will appear in your Inbox. Click on any conversation to open it.Type your reply in the message field at the bottom and press Enter or click Kirim (Send). Your reply is sent directly through the connected channel.
Use the Catatan Internal (Internal Note) tab in the reply box to leave notes for your teammates that customers won’t see.

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What’s next

Connect More Channels

Add WhatsApp, email, Instagram, and more to your inbox.

Set Up Automation

Create auto-replies and routing rules to handle messages at scale.

Manage Contacts

Understand how Sahut organizes your customer data.

Explore the API

Integrate Sahut into your existing tools and workflows.